Ever wonder what the client experience actually looks like inside a premium brand photography business? In this episode, I’m walking you through the exact workflow I use with every single client—from initial inquiry to gallery delivery and beyond. You’ll hear about the systems, templates, automations, and even the personal touches that make a huge difference. If managing your clients feels messy or exhausting, this episode is your permission to simplify it.
Plus, don’t miss the invite to my free webinar with Colie James where we’ll help you streamline your client experience and charge more with less stress.
02:15 Why every client starts with my contact form
04:50 The first email they get after inquiring
07:05 How I set up calls and book discovery sessions
09:30 The discovery call map that leads to more bookings
12:20 Proposals, automations, and payment reminders
14:45 My onboarding email and when I send questionnaires
17:10 How I outsource shoot guides (and why that’s been a game changer)
19:20 The weekly pre-shoot email series I run
21:00 The day-of experience and shoot structure
23:45 The post-shoot workflow and delivery process
26:15 My offboarding system and how I encourage rebooking
29:40 Why your client management struggles aren’t your fault—it’s your systems
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July 17 Webinar with Colie James: Charge More Stress Less – Learn how to automate the sales process for your luxury brand photography offer. Save your spot now!
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